Shipping policy

Every order is sent with tracking. You receive the tracking number by email as soon as your order leaves the warehouse.

Delivery time
Orders arrive in 7–10 business days.

If an order is going to take longer than 10 business days, we email you before it ships so you can decide whether to wait or cancel.

Where we ship
We ship to addresses in the United States and the United Kingdom.

Shipping cost
Shipping is free on every order to the US and the UK. The total you pay, including any taxes, is shown before you confirm the order.

Large items
Machines, grinders and brewers ship free as well.

Ordering for a UK address
The machines, grinders, brewers and kettles in this shop are the US models. UK mains supply is different from the US, so check the electrical rating on the manufacturer’s page for your model before ordering one for a UK address. Tools, accessories and cleaning products are not affected.

Liquids and air freight
Some descalers are liquid acids and are shipped by ground transport only, in line with carrier rules for that class of product. This does not change the 7–10 business day window for US and UK orders.

Order changes and wrong addresses
Contact us as soon as possible if you need to change or cancel an order, or if you entered the wrong address. Once an order has shipped we cannot change the address.

Delays outside our control
Carrier delays, severe weather and public holidays can push delivery past the 7–10 business day window. We keep you updated by email when that happens.

Lost or damaged parcels
If tracking shows no movement for an extended period, or your item arrives damaged or leaking, contact us with your order number and photos of the packaging and the item. We will replace it or refund you in full.

Contact
Email: support@coffeegearhouse.com.